By Janelle Barlow,Claus Møller,Tony Hsieh
Using various real-life examples, A criticism Is a present exhibits accurately easy methods to deal with lawsuits in a fashion that brings profit on your association and delight in your clients – even if you want to say no. the second one version beneficial properties brand-new chapters on receiving and responding to court cases of the net; a brand new part on the right way to care for and reap the benefits of lawsuits which are directed at your individually; and, turning the tables, a bit on how one can bitch constructively and successfully. And all through, the textual content has been seriously revised, with a wealth of latest examples, instruments, and strategies.
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Extra resources for A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow,Claus Møller,Tony Hsieh